FAQ

How does a 14-day, free-of-charge trial work? 
A trial makes it possible to fully test BugBug’s capabilities without any costs involved. After 14 days, the account will not be closed but certain functionalities will be limited.
What payment methods do you support?
You can pay with a credit card. The secure payment is provided by Stripe.com system.
How secure is BugBug?
We've put a lot of effort into securing BugBug. Most of our team have experience in security or compliance. Even the CEO has a security background.
We built BugBug with the best software practices (SSL, encrypted passwords).
We do security audits yearly, with a top security researcher (who is a shareholder of BugBug by the way).
BugBug uses DigitalOcean cloud infrastructure based on Kubernetes, giving us extra secure containerization
Our servers are located in London
Tests in the cloud are run separately from each other, which significantly reduces the risks
We have an internal policy with different roles for our employees. Only the IT department has access to the customers' data. 
Can I change my plan? 
Yes, any time. When you buy a higher plan, it is activated instantly. If you downgrade, you will wait until the previous period is finished.
Can I cancel my plan? 
Any time when the service is provided you can cancel the existing plan (switch to the FREE package). The transfer will take place when the paid plan expires.
How can I contact you? 
If you have more questions, please contact us at [email protected] Technical aspects
Is a standalone version available (installation in the LAN network, on-premises)? 
At the moment, BugBug is available exclusively as a cloud Software as a Service (SaaS). Therefore, it is not possible to install it on-premises on the LAN. However, in the future, we are planning to launch this service. If you are interested, contact us at [email protected]
Is it possible to export the recorded test runs to the code? 
Not at the moment. However, we are seriously considering adding this in the future.
Can many users collaborate at the same time? 
Yes, within the organization, you can invite new users and work on the test automation together.
What browsers do you support? Do you support many browsers Firefox, Safari or Edge? 
Not at the moment. Right now we support launching test runs in Google Chrome. This is a conscious trade-off. We are dedcated to providing the best-in-class experience of creating and running tests and Chrome is the most popular browser with the best API to achieve that.
Is it possible to add your own JavaScript code as part of a test run? 
Yes, it is possible to add a step with any JavaScript code as part of a test run.
Is it possible to make a request to the external API and check the result as a part of a test run? Yes, this is possible when you use your own JavaScript code and, for example, a fetch() function.
How are data from recorded test runs stored, e.g. logins and passwords? How secure are they? 
The data used in the test runs are recorded in our database and stored in the DigitalOcean cloud. Access to the database is provided exclusively as part of the BugBug application infrastructure. We make all the effort to prevent data leaks.
The easiest way is to have 2 different projects: one for desktop tests and one for mobile tests. Set a different window width per project in its project settings. We recommend that you first create all the important desktop tests, then duplicate the project and adapt the tests to the mobile version via re-recording test steps.
Do you support testing native applications for Windows, iOS or Android? 
BugBug is designed specifically for testing web applications. Currently, we do not support testing native mobile apps or desktop apps.
Can you move tests or projects to a different account?
Yes, read about transferring projects. 
Last modified 2mo ago