Account FAQ

How does a 14-day trial work?

You can fully explore BugBug’s capabilities for free with a 14-day trial. After the trial ends, your account stays open, but some features will be limited.

Is there a free version of BugBug available?

Yes! BugBug offers a free plan with unlimited local test runs and users. This plan is perfect for testing simple web apps directly in your browser.

Learn more about the FREE plan here.

What payment methods do you support?

You can pay with a credit card. The secure payment is provided by the Stripe system.

Can I change my plan?

Yes, any time. When you buy a higher plan, it is activated instantly. If you downgrade, the change takes effect after your current billing period ends.

Important! You can change your plan anytime you want in your subscription settings.

Can I cancel my plan?

You can cancel your plan anytime (switch to the FREE Plan).

Learn how to manage your subscription here.

Can many users collaborate at the same time?

Yes, you can invite new users within your organization and collaborate on test automation together.

Which plan to choose?

When choosing the right BugBug plan, it's essential to assess your testing needs and team requirements.

Here's a breakdown of each plan to help you decide:

1. FREE Plan: Ideal for Individual Testers and Small Projects

Cost: $0 per month

Features:

• Unlimited users

• Unlimited tests

• Unlimited local test runs

• Unlimited suites

• Components

• Edit & Rewind

• Smart waiting conditions

• Screenshots

• 7 days of test history

Best suited for:

• Individual testers: If you're working solo and need to perform basic testing tasks without incurring costs.

• Small projects: Suitable for projects that don't require advanced features or cloud-based test executions.

Considerations:

• No cloud test runs; tests are executed locally in your browser.

• Lacks advanced features like scheduling, notifications, and integrations.

2. PRO Plan: Designed for Professional Testing and Monitoring

Cost: $119 per month (monthly billing) or $99 per month (annual billing - $240 saved)

Features:

• Includes all Free Plan features

• Unlimited cloud runs

• Scheduling

• Email notifications

• Slack notifications

• CI/CD integrations

• Variables

• Profiles

• Custom JavaScript steps

• Inbox for email testing

• Webhooks

• PDF reports for suite runs

• 1-month test history

Best suited for:

• Growing projects: Teams looking for balance between cost and advanced features.

• Startups & E-commerce Platforms: Businesses needing regular monitoring and integration within their development pipelines.

Considerations:

• No possibility to add parallel test runs.

3. Parallel Plan: Optimized for Large Teams Requiring High-Speed Testing

Cost: Custom pricing. Contact us

Features:

• Includes all Pro Plan features​

• Parallel capabilities: up to 32x faster testing via parallel test execution in the cloud​

• 3-month test history​

• Premium customer support​

Best suited for:

• Large QA Teams: Organizations with extensive testing needs requiring rapid test executions.

• Enterprises: Companies that demand premium support and faster testing cycles.​

Considerations:

• Customizable to fit specific organizational requirements.​

• Ideal for teams needing simultaneous test executions to expedite release cycles.

Additional considerations:

• Unlimited Users: All plans support unlimited users, facilitating seamless collaboration across teams.

• Free Trial: BugBug offers a 14-day free trial of premium features, allowing you to explore the tool before committing.

• No Credit Card Required: Signing up for the free trial or the FREE Plan doesn't require credit card information.

See more detailed plan comparison here.

What billing type is best for me?

There are a few factors to consider when deciding if you want to pay monthly or pay for a full year upfront.

Commitment vs Cost-effectiveness:

• Monthly Billing: Monthly billing provides less commitment, allowing you to reassess your testing needs regularly. However, it comes with a higher cost on a month-to-month basis.

• Annual Billing: Choosing an annual plan involves a bigger commitment, but it comes with a cost-saving discount. This is beneficial if you're confident in your long-term usage and want to save money.

Long-Term Planning:

• Monthly Billing: Ideal for those who are uncertain about their long-term testing needs or want the freedom to switch services more frequently.

• Annual Billing: Suited for individuals or businesses with a clear, long-term testing strategy and who are looking to maximize cost efficiency.

How can I contact the Customer Service?

You can reach out to our support team through our contact form or send us a direct message to info[@]bugbug.io.