# Account FAQ

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<summary>How does a 14-day trial work?</summary>

You can fully explore BugBug’s capabilities for **free** with a 14-day trial. After the trial ends, your account stays open, but some features will be limited.

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<summary>Is there a free version of BugBug available?</summary>

Yes! BugBug offers a free plan with **unlimited** local test runs and users. This plan is perfect for testing simple web apps directly in your browser.

Learn more about the [FREE plan here](https://bugbug.io/pricing/).

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<summary>What payment methods do you support?</summary>

You can pay with a credit card. The secure payment is provided by the Stripe system.

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<summary>Can I change my plan?</summary>

Yes, any time. When you buy a higher plan, it is activated instantly. If you downgrade, the change takes effect after your current billing period ends.

**Important!** You can change your plan anytime you want in your subscription settings.

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<summary>Can I cancel my plan?</summary>

You can cancel your plan anytime (switch to the FREE Plan).

**Learn how to** [**manage your subscription here.**](https://docs.bugbug.io/your-account/subscriptions-bugbug-versions)&#x20;

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<summary>Can many users collaborate at the same time? </summary>

Yes, you can invite new users within your [organization](https://docs.bugbug.io/collaboration/organization-settings) and collaborate on test automation together.

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<summary>Which plan to choose?</summary>

When choosing the right BugBug plan, it's essential to assess your testing needs and team requirements.&#x20;

Here's a breakdown of each plan to help you decide:

**1. FREE Plan: For individuals who want to start testing simple web apps in their browser**

**Cost:** $0 per month

**Features:**

* Unlimited users
* Unlimited tests
* Unlimited local test runs
* Unlimited suites
* Components
* Edit & Rewind
* Smart waiting conditions
* Screenshots
* 7 days of test history

**Best suited for:**

* **Individual testers:** If you're working solo and need to perform basic testing tasks without incurring costs.
* **Small projects:** Suitable for projects that don't require advanced features or cloud-based test executions.

**Considerations:**

* No cloud test runs; tests are executed locally in your browser.
* Lacks advanced features like scheduling, notifications, and integrations.

**2. PRO Plan: For growing teams and start-ups looking to build a test automation process**

**Cost**: $219 per month (monthly billing) or $189 per month (annual billing - **$359 saved**)

**Features**:

* Includes all Free Plan features
* Unlimited cloud runs
* Scheduling
* Email notifications
* Slack notifications
* CI/CD integrations
* BugBug CLI
* Variables & Profiles
* Custom JavaScript steps
* Inbox for email testing
* Webhooks
* PDF reports for suite runs
* Console logs
* 1-month test history
* Optional parallel capabilities: up to 32x faster testing via parallel test execution in the cloud​

**Best suited for:**

* **Growing projects:** Teams looking for balance between cost and advanced features.
* **Startups & E-commerce Platforms:** Businesses needing regular monitoring and integration within their development pipelines.

**3. BUSINESS Plan: For scaling companies wanting to speed up their testing process**

**Cost:** $659 per month (monthly billing) or $559 per month (annual billing - **$300 saved**)

**Features:**

* Includes all PRO Plan features​
* REST API access
* Longer cloud run time
* Scheduled runs every minute
* 2 months of tests history
* Priority customer support​
* Optional parallel capabilities: up to 32x faster testing via parallel test execution in the cloud​

**Best suited for:**

* **Large QA Teams:** Organizations with extensive testing needs requiring rapid test executions.
* **Enterprises:** Companies that demand premium support and faster testing cycles.​

**Considerations:**

* Customizable to fit specific organizational requirements.​
* Ideal for teams needing simultaneous test executions to expedite release cycles.

**Additional considerations:**

* **Unlimited Users:** All plans support unlimited users, facilitating seamless collaboration across teams.
* **Free Trial:** BugBug offers a 14-day free trial of premium features, allowing you to explore the tool before committing.
* **No Credit Card Required:** Signing up for the free trial or the FREE Plan doesn't require credit card information.

**See more** [**detailed plan comparison here**](https://bugbug.io/pricing/)**.**

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<summary>What billing type is best for me?</summary>

There are a few factors to consider when deciding if you want to pay monthly or pay for a full year upfront.

**Commitment vs Cost-effectiveness:**

* **Monthly Billing:** Monthly billing provides less commitment, allowing you to reassess your testing needs regularly. However, it comes with a higher cost on a month-to-month basis.
* **Annual Billing:** Choosing an annual plan involves a bigger commitment, but it comes with a cost-saving discount. This is beneficial if you're confident in your long-term usage and want to save money.

**Long-Term Planning:**

* **Monthly Billing:** Ideal for those who are uncertain about their long-term testing needs or want the freedom to switch services more frequently.
* **Annual Billing:** Suited for individuals or businesses with a clear, long-term testing strategy and who are looking to maximize cost efficiency.

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<summary>How can I contact the Customer Service?</summary>

You can reach out to our support team through our [contact form](https://bugbug.io/contact/) or send us a direct message to info\[@]bugbug.io.

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